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FREQUENTLY ASKED QUESTIONS
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Why are you paying the dental office? I already paid them.
We pay according to how benefits are authorized on the claim form. If you sign the authorization field on the claim form, benefit payment is released to the dental office and we will pay benefits to your dental office. If your plan has the PPO option and you visit a participating provider, benefits will be assigned to them per their contractual agreement. Contact us if you are being charged up front for the full amount of your services by a participating provider.
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